Help Center

Main contact

Welcome to our Help Center. We hope you find the answers to all of your questions here, but if you don't please email us at help@newsday.com or call us at 877-545-4834.

You can access our complete list of contact numbers at Contact Us. The Newsday Westchester website can be accessed at newsday.com/westchester. For a listing of every section on the Newsday Westchester website, please visit our Site Map.

The Newsday Westchester website and iPhone/iPad apps are available at no cost an exclusive benefit for Optimum Online customers and Newsday 7-day home delivery subscribers. There will be no charge for our subscribers. Anyone who is not an Optimum Online customer or 7-day Newsday print subscriber can get full access to the website and the apps by purchasing a Digital Subscription Package for $1.15 per week. Others will have limited access to the site and no access to the apps.

The Newsday Westchester website is best viewed on Firefox 4+, Internet Explorer 8+, Google Chrome and Safari 4+. For information on updating your browser, go to Update Browser.

Access to Newsday Westchester

Who has full access to Newsday Westchester website?
Who has limited access to Newsday Westchester website?
What is limited access? What will I see?
Do I have access to Newsday Long Island website and ExploreLI.com?

Access to Newsday Westchester apps

Do you have an iPhone and iPad app?
Do you have Android apps and Kindle Fire app?

Register for Newsday Westchester

Why should I register?
If I am already registered and have access to Newsday Long Island do I need to register separately for Newsday Westchester?
How do I register?
Is registration free?
I am having trouble registering
What if I need additional help?
I am already registered. Why don't I stay logged in every time I visit Newsday Westchester website?
I am a Newsday home delivery subscriber. Am I automatically registered?
I am an Optimum Online customer. Am I automatically registered?
I am not a Newsday home delivery subscriber or an Optimum Online customer. What should I do?
Find/change my password
Find/change my email address
Can I have multiple email addresses?
Reset a forgotten password
What is the user name for?
Change my user name
How can I update my profile?
What do you do with my information?
How do you protect my privacy?

Sign up for newsletters and alerts

What email newsletters and alerts are available?
Where do I sign up?
Will I receive confirmation?
What should I do if I don't receive a newsletter or alert I signed up for?
HTML or text: Which format is right for me?
When will I begin receiving newsletters or alerts?
Update my preferences
How do I unsubscribe?
Can I suggest newsletters Newsday Westchester should add?

Personalize and customize

What can I customize?
Customize My headlines in tool bar
Customize local news on the home page
Customize homepage weather location

Share content with Newsday Westchester

Send us a news tip
Upload your photos
Upload your videos
Comment on stories
Our code of conduct for sharing
Send us your feedback on the site
Find us on Facebook
Find us on Twitter

Resolve technical difficulties

Report a bug on the site
Who do I contact if I can't resolve the issue?
Which browsers does Newsday Westchester support?
What is the best screen resolution for viewing your site?
What if the type is too small for me to read?
What can I do if the site loads slowly for me?
How do I use video on your site?
I am interested in making an online transaction on your site. How do I know it is secure?

Newsday print edition

Contact Newsday Westchester
Get Newsday e-Edition (Long Island version only)
Permission to reprint

Find popular content

Crossword
Databases
Editorial, opinions, letters
Lottery
Obituaries and death notices
Privacy policy
Site map
Stock tables
Terms of service

Cars

Search automotive listings
Post a listing/place an ad

Real estate

Search real estate listings

Merchandise for sale

Buy and sell
Pets

Access to Newsday Westchester

Who has full access to Newsday Westchester website?
Full access to the Newsday Westchester website is a free benefit to Optimum Online customers and Newsday 7-day home delivery subscribers. For full access the site, you will be asked to complete a simple, one-time registration. Optimum Online customers can log directly into the site with their Optimum ID and password.

Who has limited access to Newsday Westchester?
Anyone who is not an Optimum Online customer or Newsday 7-day home delivery subscriber will have access to limited content on Newsday Westchester. If users request additional access, they will be invited to become Optimum Online customers or they can purchase a Newsday Digital Subscription for $1.15 a week.

What is limited access? What will I see?
Anyone who is not an Optimum Online customer or Newsday Digital Subscriber will have access to limited content on the Newsday Westchester website. The following list is meant to be an example of how limited access works, but it does not cover all areas of the site.

Homepage, channel and section fronts - These can be accessed and all headlines can be seen. A user can scroll through the carousels and click the "flydowns," such as those for weather and traffic. If a user clicks a headline to go to an article, blog or column, he or she will get a preview of that content and an invitation to login, register or subscribe.

Photo galleries – If you begin your experience with Newsday Westchester website in a photo gallery, you will have access to one image and then will be asked to login, register or subscribe.

Video – Video will be viewable by registered users only.

Classifieds, community affairs programs, service areas such as FAQs, and content such as obituaries and weather will be open to all users.

Search – A user will be able to search the site for various content and see the results of that search. However, clicking on an article, blog, or column will only display a preview of that content.

Blogs – Unregistered users who begin their Newsday Westchester experience with one of our blogs will have access to the index of that blog. Users will need to login to read individual posts.

Comments –A user will be able to view comments but must be registered and logged in to make a comment.

Do I have access to Newsday Long Island website and exploreLI.com? Full access to all of Newsday’s websites including Newsday Long Island and exploreli.com is a free benefit to Optimum Online customers and Newsday 7-day home delivery subscribers. Newsday Digital Subscription customers also have access to these sites.

Access to Newsday Westchester apps

Do you have an iPhone and iPad app? Yes, you can get Westchester news and information 24/7 on your iPad, iPhone or iPod Touch. You can get breaking news, sports, entertainment, business, lifestyle; customize local Hudson Valley news by ZIP code, flip through most popular photos and watch local news, sports and entertainment videos and more. The apps are a free benefit to Optimum Online customers, Newsday Digital subscribers and Newsday 7-day home delivery subscribers. To access the app you can log in with your Optimum ID and password or your Newsday login and password. To download from the iTunes store, Click Here. (insert link)
Do you have an Android apps or Kindle Fire apps? We expect to have apps for Android phone and tablet and Amazon Kindle Fire in the coming months.

Register for Newsday Westchester

Why should I register? If you are an Optimum Online customer or Newsday 7-day home delivery subscriber, you must complete a simple, onetime registration to enjoy full unlimited access to the Newsday Westchester site.

If I am already registered and have access to Newsday Long Island do I need to register separately for Newsday Westchester? No, your registration will give you access to all Newsday websites including exploreLI.com and all Newsday apps.

How do I register? To register for Newsday Westchester, click the "Register" button at the top right corner of any page.

Is registration free? If you are an Optimum Online customer or a Newsday 7-day home delivery subscriber, registration is free and takes less than a minute. If you are not an Optimum Online customer or a Newsday 7-day home delivery subscriber, you will need to subscribe to either of these services or purchase a Newsday Digital Subscription Package before you can register for access to the site.

I am having trouble registering There are blue question marks (?) beside registration fields that explain the information required. If you enter incorrect information you will be alerted with a red error message that explains the correct parameters for the entry.

What if I need more help? You can email help@newsday.com or call 877-545-4834.

I am already registered. Why don't I stay logged in every time I visit Newsday Westchester? When you are completing the registration form, check the "Remember me on this computer" box and you will not have to log in every time you visit from that computer. If don't log out of Newsday Westchester before you close your browser, you will have full access on your next visit. If you access Newsday Westchester from a different computer, you will need your email and password for a onetime log in.

1.)Click the "Register" button at the top of the homepage and choose "I am a Newsday subscriber."
2.) To confirm your subscription, please complete the entire form. Then press the register button. You should be validated within seconds. If your subscription fails to validate, please check the information you provided. You can also email help@newsday.com or call 877-545-4834.
3.)At the bottom of the form you will notice a "Remember me on this computer" box. You should check this box if you don't want to be required to log in every time you visit from that computer. When you've finished filling in the form, click the "Register" button.
4.) You will get a message that says you are almost done. A link has been sent to your email account, and you must click on that link to activate your Newsday Westchester account.
5.) Once your account is activated, a screen will display the newsletters and offers available to you.
6.) To sign up for newsletters, check the boxes beside the newsletters you want, hit "Submit" and you're done! For detailed information on available text alerts and newsletters, click here.
7.) If you want to register multiple email addresses on your account, please repeat the registration steps for each new email address. Note that anyone logged in with your subscription information will have access to Manage My Newsday and can view and change your home delivery information.

I'm an Optimum Online customer. Am I automatically registered?

If you are an Optimum Online customer, you are not automatically registered for the Newsday Westchester website. You will still need to register if you want to customize or personalize some content, comment on stories or blogs, get newsletters or alerts, rate and review restaurants or movies, or upload photos or videos on the site. It's a onetime, registration. Please follow these easy steps:
1.) Click the "Log In" button at the top of the homepage and enter your Optimum ID and Optimum password. 2.) Then click the “Register” button. If your subscription fails to validate, please email help@newsday.com or call 877-545-4834.
3.) You will get a message that says you are almost done. A link has been sent to your email account and you must click on that link to activate your Newsday Westchester account.
4.) Once your account is activated, a screen will display the newsletters and offers available to you.
5.) To sign up for newsletters, check the boxes beside the newsletters you want, hit "Submit" and you're done! For detailed information on available text alerts and newsletters, click here.

I am a Newsday home delivery subscriber. Am I automatically registered? If you are a home delivery subscriber, you are not automatically registered for Newsday Westchester. You will need to complete a onetime, simple registration to enjoy full, unlimited access. Please follow these easy steps:
1.) Click the "Register" button at the top of the homepage and choose "7-Day Newsday Home Delivery."
2.) To confirm your subscription, please complete the entire form. Then press the register button. You should be validated within seconds. If your subscription fails to validate, please check the information you provided. You can also email help@newsday.com or call 877-545-4834.
3.) At the bottom of the form you will notice a "Remember me on this computer" box. You should check this box if you don't want to be required to log in every time you visit from that computer. When you've finished filling in the form, click the "Register" button.
4.) You will get a message that says you are almost done. A link has been sent to your email account, and you must click on that link to activate your Newsday Westchester account.
5.) Once your account is activated, a screen will display the newsletters and offers available to you.
6.) To sign up for newsletters, check the boxes beside the newsletters you want, hit "Submit" and you're done! For detailed information on available text alerts and newsletters, click here.
7.) If you want to register multiple email addresses on your account, please repeat the registration steps for each new email address.

1.) Click the "Register" button at the top of the homepage.
2.) You will get a screen that gives you three choices subscribe to Newsday, subscribe Optimum Onliine or also subscribe to Newsday Westchester and exploreLI.com ONLY.
a.) Subscribe to Newsday – Subscribe to Newsday and Newsday Westchester – Clicking this will take you to our newspaper subscription page, which offers several subsciption packages. Newsday Westchester is an exclusive benefit if you are a print subscriber.
b.) Subscribe to Optimum Online – Clicking this will take you to the Optimum Online website, where you can choose from among several offers.
c.) Subscribe to Newsday Westchester and exploreLI.com ONLY – Clicking this will take you to a screen with a simple registration process. To subscribe, please complete the form. Then click the "Register" button. You will get a message that says you are almost done. A link has been sent to your email account, and you must click on that link to activate your Newsday Westchester account. You will be contacted by Newsday via phone to obtain billing information.

Once your account is activated, a screen will display the newsletters and offers available to you. Please sign up for any phone text alerts first. Hit "Submit" and you're done! For information on available text alerts and newsletters, click here.

Find/change my password
You can change your password by clicking on your username in the header and selecting settings at the top right of the header. When you are in the profile area, click on the "Account" information tab, where you can edit your password.
Find/change my email address
If you have forgotten the email address you used to register at Newsday Westchester, you will have to register a new email address. Click the register button at the top right of the header. To disable your old email address, please email help@newsday.com or call 1-877-545-4834 and simply complete registration to use your new email address.
Can I have multiple email addresses?
You can register multiple email addresses per household under your Newsday or Optimum Online subscription by simply repeating the registration process with each new email address. Newsday subscribers should note that anyone logged in with their subscription information will have access to "Manage My Newsday" and can view and change home delivery information.
Reset a forgotten password On the log in screen, you can click the "Forgot password" link under the password box. It will ask you to fill in your email and submit. A temporary password will be emailed to you immediately. You can use that to log in, but you should go to your profile page and choose a new password once you have done so.
What is the user name for? Your username is your identity on the site. It shows up when you log in and comment on stories. You cannot log in to Newsday Westchester with your username. You must use the email address and password you set up during registration.
Change my user name You can change your username by clicking on your username at the top right of the header and then selecting the "Settings" option. When you are on the "Setting" page, click on the "Account" information tab, where you can change your username.
How can I update my profile? You can update your profile by clicking on your username at the top right of the header and then selecting the "Settings" option. When you are in the profile area, there are tabs that contain information you can update.

Account info – Click on the "Edit" link to change your password, full name or username.
Newsletters – A list of available newsletters and email news alerts appears with a check mark in any newsletter you are currently signed up for. Simply check or uncheck the boxes to change your newsletter choices, then click "Save."
Newsday Insider – Newsday home delivery subscribers have access to contests and special offers in this area. If you are not, you will be invited to become a Newsday subscriber.
My favorites & headlines – Here you can customize areas of Newsday Westchester. Currently you can customize weather and the "My headlines" areas under local settings.
Weather – This area shows you which community your homepage weather forecast is set to. When you register it will be set to your registration ZIP code. You can change your default by clicking the edit link and typing a ZIP code or community name into the form.
My headlines – The "My headlines" tab in the tool bar at the bottom of each page gives you a quick view of the news and information that is most important to you. You can choose your favorite news and information categories to be displayed in the "My headlines" link. You can edit your settings from this profile area or from the "My headlines" link in the tool bar.

What do you do with my information? Your privacy is very important to us and we take seriously the safeguarding of your information. For more information on how we use your information and protect your privacy, please review our Privacy Policy .

How do you protect my privacy? Protecting your privacy is very important to Newsday Westchester. We take seriously the collection of any personally identifiable information and personal information from our visitors. For more information on how we protect your privacy, please review our Privacy Policy.

Optimum Online customers — please follow these easy steps:

1.) Click the "Register" button at the top of the homepage and choose "I am an Optimum Online subscriber."
2.) To confirm your subscription, please complete the entire form. Then press the "Register" button. You should be validated within seconds. If your subscription fails to validate, please email help@newsday.com or call 1-877-545-4834.
3.) At the bottom of the form you will notice a "Remember me on this computer" box. Check this box if you don't want to be required to log in every time you visit from that computer. When you've finished filling in the form, click the "Register" button.
4.) You will get a message that says you are almost done. A link has been sent to your email account, and you must click that link to activate your Newsday Westchester account.
5.) Once your account is activated, a screen will display the newsletters and offers available to you.
6.) To sign up for newsletters, check the boxes beside the newsletters you want, hit "Submit" and you're done! For detailed information on available text alerts and newsletters, click here.
7.) If you want to register multiple email addresses on your account, simply repeat the registration steps with each new email address.

I'm not a Newsday home delivery subscriber or an Optimum Online customer. What should I do?
If you are not an Optimum Online customer or a 7-day Newsday home delivery subscriber, you will need to subscribe to either of these services or purchase a Newsday Digital Subscription package for $1.15 per week before you can register for access to the site.
1.) Click the "Register" button at the top of the homepage. 2.) You will get a screen that gives you three choices subscribe to Newsday, subscribe Optimum Online or also subscribe to Newsday website ONLY.
a.) Subscribe to Optimum Online – Clicking this will take you to the Optimum Online website, where you can choose from among several offers.
b.) Subscribe to Newsday Westchester digital ONLY – Clicking this will take you to a screen with a simple registration process. To subscribe, please complete the form. Then click the "Register" button. You will get a message that says you are almost done. A link has been sent to your email account, and you must click on that link to activate your Newsday Westchester account. You will be contacted by Newsday via phone to obtain billing information.
Once your account is activated, a screen will display the newsletters and offers available to you. For information on available text alerts and newsletters, click here.

Sign up for newsletters and alerts

What email newsletters and alerts are available?
Breaking News Alerts – Stay on top of the day's biggest stories as they happen.
Newsday Now – Every weekday morning, get Newsday Westchester’s must-read, early morning briefing, featuring breaking news, plus the day's top stories, weather, traffic and transit information, and sports.
Newsday Picks – Plan your weekend with suggestions and tips – from events to restaurants – for fun things to do in Westchester, Rockland and the Hudson Valley. (Thursday delivery)
Sports Now – Get up-to-the-minute scores, photos, videos and expert analysis from our columnists every weekday.
Go -- Hot travel deals, destinations, photos, videos, and more delivered every Thursday. Special Offers -- Get special offers and discounts we think you may enjoy by email on behalf of specially selected advertisers

Where do I sign up If you are not registered, click the "Register" link at the top right of the header above the navigation. After you register, you will get information about the available newsletters and be asked to sign up for your choices. If you are already a registered user, click on the "My Profile" link and either sign up for newsletters or change your previous selections.

Will I receive confirmation? You will not receive a confirmation email of your newsletter choices at this time. You can see them in the settings area of the site.

What should I do if I don't receive a newsletter or alert I signed up for? Email help@newsday.com or call 1-877-545-4834.

HTML or text: Which format is right for me? We send all of our emails HTML unless your device is not capable of viewing that. Then you will automatically receive a text-only email.

When will I begin receiving newsletters or alerts? You should begin receiving newsletters or alerts as soon as you sign up for them. Here is a link for newsletters to see all of our newsletter choices, along with their delivery days.

How do I change the newsletters I’m subscribed to? You can change your newsletter preferences by clicking on your username located at the top right corner of your header. This is located above the search bar. Once in the scroll down menu, click “Newsletters”. Here you will see all the newsletter options and the newsletters you are subscribed to.

How do I unsubscribe? Click the link at the top of the newsletter you receive to change your email choices. That will take you to Newsday Westchester's homepage, where you can click on your user name and then the "Newsletter" tab to change your email choices. There is also an unsubscribe link at the bottom of the newsletter.

Can I suggest newsletters Newsday Westchester should add? Yes, please do. Email us at help@newsday.com.

Personalize and customize Newsday Westchester for you

What can I customize?

Local news — On the homepage you will find a section called "News near you." Use this page to choose the community whose headlines you'd like to see displayed on your homepage.
Customize "My News" in floating tool bar — The first time you click the "My News" link in the floating toolbar (found on the bottom of your screen on every page), you will be brought to a page with a box that says "Edit my settings." Click that button to go to a page where you can choose from dozens of categories from which to get updated headlines. Click on the categories and submit your choices. Next time you click on the "My News" link, you will be brought to a page with the latest headlines. Your computer will remember your choices every time you come back to Newsday Westchester. If you use a different computer you will have to be sure save your choices again. This is a great place to check often for updated news throughout the day.
Customize homepage weather location– When you go to the weather page it will default to Islip. Click on the "Change default" link to change your weather location. You can also save additional favorite weather locations so you can keep up with the weather in your favorite destinations.

Share content with Newsday Westchester

Send us a news tip On the bottom of every page you'll find a floating toolbar with a link that allows you to submit news tips. Please fill out the form and submit.
Upload your photos On the bottom of every page you'll find a floating toolbar with a link that allowsyou to submit photos. Please fill out the form and submit. Please make sure your photo conforms to the required specifications and follow the instructions to upload. There is also an "Upload photo" button on all photo galleries that allow photo sharing.
Upload your videos On the bottom of every page you'll find a floating toolbar with a link that allows you to submit videos.. Please fill out the form and submit.
Comment on stories You must be a registered Newsday Westchester to comment on stories. If you are not, you will be prompted to register before you can do so. You do not have to be registered to view comments.
Our code of conduct for sharing Please read our Terms of Service for our full Code of Conduct for sharing on the site. Please make sure the comment you are posting complies with our terms. Be polite. Inappropriate posts may be removed by the moderator.
Send us your feedback on the site Send us an email at help@newsday.com.

Resolve technical difficulties

Report a bug on the site To report a bug or bad user experience on the site, email help@newsday.com .
Who do I contact if I can't resolve the issue? Email help@newsday.com or call 877-545-4834.
Which browsers does Newsday Westchester support? On PCs, Newsday Westchester is best viewed with Firefox 4+, Safari 4+, Google Chrome and Internet Explorer 8+. It can also be viewed in Internet Explorer 7. Browsers such as AOL do not support the website. If you are using Internet Explorer 6, your experience will be less than optimal. On the Mac, best browsers for viewing are Safari and Firefox. To download any of the browsers mentioned above, please visit the following websites below:
Firefox: http://www.mozilla.org/en-US/
Safari: http://www.apple.com/safari/
Google Chrome: http://www.google.com/chrome
Internet Explorer: http://www.microsoft.com

What is the best screen resolution for viewing your site? 1024x728 or higher.
What if the type is too small for me to read? You can make the type larger or smaller by clicking the "A-" or "A+" link in the article tools area, above the headline of any article. You can also adjust text size using your browser tools. This varies, depending on which browser you are using.
What can I do if the site loads slowly for me? The time it takes the site to load depends primarily on the Internet speed coming into your computer and other traffic or users on that Internet line. The site may load more slowly the first time you visit Newsday Westchester since it has not been cached on your computer. After the first visit it should load more quickly. If you find that it loads more slowly than other news sites, email help@newsday.com or call 877-545-4834.
How do I use video on your site? You can find the video player on the homepage by clicking the "Top Videos" link in the main carousel. An overlay will come down with the video player and many Video on Demand choices. Double-click the thumbnail of the video you want to play and it will begin in the player. The tools to control the player show upon mousing over the player. You can view our HD-quality video in full screen mode by clicking on the icon at the bottom right of the player. To close the video overlay, click the X in the right-hand corner or click again on the top videos tab. You can also access video through the video button on the top horizontal navigation located on every page header.
I am interested in making an online transaction on your site. How do I know it is secure? Our site uses VeriSign SSL for security.

Newsday print edition

Get Newsday's e-Edition Newsday’s e-edition is only available for Long Island. There is no Westchester e-edition at this time.
Permission to reprint For reprints, rights & and permissions to republish Newsday Westchester stories or photographs, contact: PARS International Corp. at 1-212-221-9595 ext. 324 or fax to 1-212-221-9195. You can email PARS at Newsday@parsintl.com